Carolina Medical Lab has a staff of billing representatives who are available to assist both patients and clients. While physically located at our main laboratory in Charlotte, North Carolina, this group is available via a toll-free phone line to our entire service area.
This staff is available to answer phone questions about billing from 8:00 a.m. until 5:00 p.m., Monday through Friday.
Any one of the representatives can help any caller.
They are able to answer billing questions, change and update billing information, and assist the caller in resolving any outstanding accounts. When calling please have your account number, insurance information, and other billing information at hand so that we might better serve you.
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